my laptop automatically shut down repeatedly

Youyoung
Youyoung Member Posts: 1 New User
edited February 2024 in 2018 Archives
I bought Aspire 3 on Dec 26 2017.  It was very cost effective thing, but it has begun to shut down automatically since February 2018.  First time, it just shut down once a week; however, it shuts down several times per day even just searching by using the cordless mouse.  Is there any good solution for my lap? 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Youyoung 

    Please let us know the full model no of the device?
    Does this happen while playing games?
    Does the laptop overheat?
    There could be many possible reasons for this issue.The most commonly caused problems include, overheating, battery, hardware failure, ram cashing, faulty power supply, no laptop service, window issue etc.
    Check if your device has the latest version of BIOS update.

    Please try a simple power reset. 
    Disconnect the charger. Please check for a battery reset PIN hole at the bottom of the device. The reset hole would have a battery symbol next to it. Insert a paperclip into the hole and press for four seconds. Reconnect the charger and power On the device.

    If your device is in warranty, please contact Acer support in your region to fix the issue.
    Acer worldwide :  http://www.acer.com/worldwide/support/
    Acer Canada : https://www.acer.com/ac/en/CA/content/service-contact

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