My Brand new laptop Issue

JDARRYL

Why is my brand new laptop having a stuttering sound while I play a game or play some music? it irritates my ear.. is this a defect on the product or can I fix this?

DarkRaNgEr

JDARRYL said:

Why is my brand new laptop having a stuttering sound while I play a game or play some music? it irritates my ear.. is this a defect on the product or can I fix this?

It could well be the sound card, or even the speaker(s). To see if it is the speakers or not, try using headphones and see if you still get the problem. If you don't, then it is probably the speaker(s).

Also, If your speaker/headphones aren't working, try the following...

1. Go to "Control Panel".
2. Click on "Sound".
3. Make sure you are on the "Playback" tab.
4. Click on the device you are trying to fix.
5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button.)
6. Once that is complete, click the "Properties" button.
7. When you are done with your changes, in "Properties", click "Apply" and then "OK".
8. Then click "OK", again, on the main "Sound window".

If none of the above fixes it, I would say it is probably the sound card then.

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DarkRaNgEr

JDARRYL said:

Why is my brand new laptop having a stuttering sound while I play a game or play some music? it irritates my ear.. is this a defect on the product or can I fix this?

It could well be the sound card, or even the speaker(s). To see if it is the speakers or not, try using headphones and see if you still get the problem. If you don't, then it is probably the speaker(s).

Also, If your speaker/headphones aren't working, try the following...

1. Go to "Control Panel".
2. Click on "Sound".
3. Make sure you are on the "Playback" tab.
4. Click on the device you are trying to fix.
5. Now click the "Configure" button and follow the prompts. (Be sure you also click the "Test" button.)
6. Once that is complete, click the "Properties" button.
7. When you are done with your changes, in "Properties", click "Apply" and then "OK".
8. Then click "OK", again, on the main "Sound window".

If none of the above fixes it, I would say it is probably the sound card then.

Hit 'Like' if you find the answer helpful!  
Click on 'Yes' if the comment answers your question!

Sharanji

JDARRYL 

What is the full model number of your device?
Which build of Windows 10 are you using? 

I would suggest you to try the methods below and check if it helps:

Press Windows key + R key, and type Control. In the search box, type sound, and then click Sound. 

On the Playback tab, click Speakers, and then click Properties. 

Click the Enhancements tab, and then select the Disable all enhancements check box. 

Download and install the audio driver from Acer support website : 
https://www.acer.com/ac/en/US/content/drivers

Hit 'Like' if you find the answer helpful!   
Click on 'Yes' if the comment answers your question!