Why does my A717-71G-74PR laptop keep crashing?

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omclaren
omclaren Member Posts: 1 New User
edited August 2023 in 2018 Archives
Alright so I've had my laptop for about 3 weeks and it has a tenancy to turn off spontaneously. So i will turn it on and log in (as normal) then I might go open Word or Google Chrome and upon launching the application the laptop decides to turn off. Turn it back on and start typing in my password and the laptop will again shut off. Rinse and repeat, now I have been surfing the web for 5 minutes and AGAIN it turns off. The only way to launch successfully is to plug in the power adaptor and by having it connected the laptop works fine and doesn't shut off randomly. However, sometimes unplugging the power adaptor the laptop will shut off. (In all these instances the laptop's battery is 75% - 100%). I've reset my computer and the computer continues to persist with the same problem, so I'm thinking its potentially a hardware problem and not a software problem but I could be wrong. Just wanted to post my issue to see if there could be a potential fix, thanks people.

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