My 8-month old Spin3 SP315-51's wireless mouse and touchscreen both stopped working.

Kevinm4d
Kevinm4d Member Posts: 1 New User
edited November 2023 in 2018 Archives
The wireless mouse works on my wife's laptop and her wireless mouse does not work on mine.  The touchscreen responds only to actions enter via the touchpad which works perfectly.  Otherwise, no complaints from me on this machine.  Meanwhile.... HELP!  I appreciate any advise I can get on how to solve this issue.  Thanks

Answers

  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Does Device Mgr show any red or yellow device driver warnings? Jack E/NJ

    Jack E/NJ

  • chez104
    chez104 Member Posts: 1 New User
    My touchscreen and mouse stopped working yesterday, went to touchscreen properties. It says, the drivers for this device are not installed (code 28) There are no compatible drivers for this device, it says the same for mouse properties, There are no updates
  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    Does Device Mgr show any red or yellow device driver warnings? Jack E/NJ

    Jack E/NJ

  • padgett
    padgett ACE Posts: 4,532 Pathfinder
    edited March 2018

    Error 28 means it could not find a good driver. I see A Lot of drivers for the SP315-51 on the Acer Support Site. I would start with the ones from Intel (depends on whether you have a Skylake or Kabylake processor - run MSINFO32.EXE and it should tell you), one for Bluetooth,  and the one for the touchpad  (ELANTECH ?). These drivers are from late 2016 but should get you going. (if touchpad is working you may not need the last but good to have).


    ps MSINFO32 will probably identify the processor as something like i3-7100U (or i5 or i7 - depends on model). Do an internet search (Google or Bing) on Intel Ark and the model number (e.g. Intel Ark i3-7100U) and select the one that starts https://ark.intel.com/products/...). The line on that page marked "code name" that begins "products formally..." will have the family name.


    They do not make it easy unless you have the crib.