aspire t3-710 cd/dvd problems

gizmo1962

hi we have the above desktop pc but it seems to have problems with the cd / dvd rom drive not reading cd or dvd discs , we have changed letter on drive ,uninstalled drive and regedit details , drivers uninstalled and reinstalled with no luck everytime we put in a disc blank or orignal it says no disc , i spoke to acer about this and they change i would have to change the drive i dont really want to as have no idea  how and the pc is out of warranty , is there any way to check if drive is faulty thanks for your advice

RanY2J

gizmo1962 said:

hi we have the above desktop pc but it seems to have problems with the cd / dvd rom drive not reading cd or dvd discs , we have changed letter on drive ,uninstalled drive and regedit details , drivers uninstalled and reinstalled with no luck everytime we put in a disc blank or orignal it says no disc , i spoke to acer about this and they change i would have to change the drive i dont really want to as have no idea  how and the pc is out of warranty , is there any way to check if drive is faulty thanks for your advice

Try this m8 but take a registry backup before you do so. It has helped me during my tech support years lol.

Click Start windows icon, type regedit in the Start Search box, and then click regedit in the Programs list.

Notice icon If you are prompted for an administrator password or confirmation, type your password or click Continue.

Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}

Alert iconWarning There can be many instances of the registry subkey that is mentioned in step 2. You must make sure that you are in the appropriate registry subkey before you change the UpperFilters and the LowerFilters values.

To verify that you are in the appropriate registry subkey, make sure that the Default value is DVD/CD-ROM and the Class value is CDROM.

If you see UpperFilters in the pane on the right side, right-click UpperFilters, and then click Delete.

Click Yes to confirm the removal of the UpperFilters registry entry.

If you see LowerFilters in the pane on the right side, right-click LowerFilters, and then click Delete.

Click Yes to confirm the removal of the LowerFilters registry entry.

Exit Registry Editor, and then restart the computer.

gizmo1962

thankyou for your reply we had a look at regedit and found this