Any fix for the stuttering problem in the Acer Predator Helios 300?

LightYear
LightYear Member Posts: 9

Tinkerer

edited November 2023 in 2018 Archives
Hi,
I have a problem where the computer freezes for half a second when I right click or do some random actions.
I am using the TrayPwrD3 program to prevent the stuttering caused due to the issue with dual graphics. I have updated my drivers and Windows but I am still facing the issue.

Is there any fix for the issue yet?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,559 Pathfinder
    Hi@ LightYear 

    Does the laptop get any overheating problem?
    Try disabling the anti-virus application and check the issue.

    Can you please download HWiNFO and let it record your component's temperatures, while computer freezes and then post the max and average temperatures of the CPU and GPU?

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊

  • LightYear
    LightYear Member Posts: 9

    Tinkerer

    edited March 2018
    I attached the logging data for 20 seconds.
  • LightYear
    LightYear Member Posts: 9

    Tinkerer

    Any suggestions on what I could do?
  • Sharanji
    Sharanji ACE Posts: 4,559 Pathfinder
    Hi @ LightYear 

    Please download and try to use trayprdw?
    https://github.com/jobeid/TrayPwrD3
    As per the information int this weblink, It is mentioned that we could be looking at a fix in our March/April driverhttps://communities.intel.com/message/505338#505338 

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

    I hope this helps! If this was useful, please hit 'Yes' or 'Like'! Thanks! 😊