Helios 300 random freezing

eprosync

Hello everyone, about 5 months ago i bought the Helios 300 from a store called The Source. I started to get these weird error such as wifi-adapter restarting when trying to connect to a specific network and the whole computer freezing for unknown reasons (also to point out every-time the mouse moves it makes beeping audio sounds similar to when the power cord is plugged in). These errors or bugs seems to get more intense the longer i use the computer. 

Also to mention the freezing only happened twice so far.

What i have done:
Restart computer: Fixes wifi-adapter temporarily, Freezing still occurs at random.
Cleaning of software: No affect
Unplugging external devices: No affect
Running Troubleshooter: Either Restarts wifi-adapter or does nothing. in other terms no affect.
Windows updates: No affect
Checking accessible hardware components (RAM & Hard Drive Access): No affect

Haven't checked if the issues is the M.2 Drive
I have a feeling this is hardware issues since software does not seems to be the case.

RanY2J

eprosync said:

Hello everyone, about 5 months ago i bought the Helios 300 from a store called The Source. I started to get these weird error such as wifi-adapter restarting when trying to connect to a specific network and the whole computer freezing for unknown reasons (also to point out every-time the mouse moves it makes beeping audio sounds similar to when the power cord is plugged in). These errors or bugs seems to get more intense the longer i use the computer. 

Also to mention the freezing only happened twice so far.

What i have done:
Restart computer: Fixes wifi-adapter temporarily, Freezing still occurs at random.
Cleaning of software: No affect
Unplugging external devices: No affect
Running Troubleshooter: Either Restarts wifi-adapter or does nothing. in other terms no affect.
Windows updates: No affect
Checking accessible hardware components (RAM & Hard Drive Access): No affect

Haven't checked if the issues is the M.2 Drive
I have a feeling this is hardware issues since software does not seems to be the case.

Well you thought right. The possible chances are your CPU is overloading for some reason. Perhaps you could try monitoring your CPU usage and see if there's an update causing this? Alternatively we handled a case similar to this and found out that thermal paste was the reason.

RanY2J

eprosync said:

Hello everyone, about 5 months ago i bought the Helios 300 from a store called The Source. I started to get these weird error such as wifi-adapter restarting when trying to connect to a specific network and the whole computer freezing for unknown reasons (also to point out every-time the mouse moves it makes beeping audio sounds similar to when the power cord is plugged in). These errors or bugs seems to get more intense the longer i use the computer. 

Also to mention the freezing only happened twice so far.

What i have done:
Restart computer: Fixes wifi-adapter temporarily, Freezing still occurs at random.
Cleaning of software: No affect
Unplugging external devices: No affect
Running Troubleshooter: Either Restarts wifi-adapter or does nothing. in other terms no affect.
Windows updates: No affect
Checking accessible hardware components (RAM & Hard Drive Access): No affect

Haven't checked if the issues is the M.2 Drive
I have a feeling this is hardware issues since software does not seems to be the case.

Well you thought right. The possible chances are your CPU is overloading for some reason. Perhaps you could try monitoring your CPU usage and see if there's an update causing this? Alternatively we handled a case similar to this and found out that thermal paste was the reason.

eprosync

I'll have to take it back to the place where i purchased it. It's still under warrenty so they should be able to fix it up. Thanks!