Chromebook R11 is unstable & unpredictable - suggestions?

Ford_fan
Ford_fan Member Posts: 1 New User
edited November 2023 in 2018 Archives
Hello All; I have a newly acquired Acer Chromebook R11 which exhibits totally Jekyll & Hyde behavior. The device has very recently been updated to the latest Chromebook OS. About 75% of the time it's perfectly fine - no issues whatsoever. The other 25% of the time is another matter. It may exhibit any or all of the following behaviors - (a) the display may flicker & is unstable - (b) random characters may appear in "fill in the blank" boxes - (c) the task manager may appear at random times - (d) touching the account photo may not bring up the control panel. I have done a reset without positive effect. So at this point , it would seem I have only the option of a power wash & if that doesn't eliminate the issues then return the Chromebook for replacement or refund. Does anyone have other suggestions? Thanks.

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Ford_fan 

    To diagnose the issue, reset your Chromebook to its original factory state from the sign-in screen by pressing Shift + Ctrl + Alt + R and clicking Restart. Backup any data stored on your device before performing reset.

    If the issue still persists, you need to contact Acer technical support to fix the issue under warranty.
    https://www.acer.com/ac/en/US/content/service-contact


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  • JackE
    JackE ACE Posts: 45,178 Trailblazer
    >>>if [power wash] doesn't eliminate the issues then return the Chromebook for replacement or refund. Does anyone have other suggestions?>>>

    I don't. Seems like the best plan.  Jack E/NJ

    Jack E/NJ