my battery light keeps flashing

julieann
julieann Member Posts: 1 New User
edited August 2023 in 2018 Archives
battery not charging says battery not detected. Lights keeps flashing even when not plugged in. Laptop is only 2 years old. according to the battery check all is good. cables etc look good?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    julieann 

    Let us know the model number of your laptop.
    Does the laptop work fine when the battey is removed and only AC adapter is pluggedin?
    Does the battery indicator in windows taskbar display any error messages?

    It can be an issue with the AC adapter itself. But please do try these steps that may help.
    >Remove the battery and AC adapter then press and hold the power button for 20 seconds. Plug just the charger and power it on. Once it's on plug the battery in and see if it will charge normally.
    >Do test the AC adapter using a multi meter and see if it's giving enough voltage to power and charger the laptop.
    >Lastly, try another AC adapter and see if the same problem will persist.

    If the battery still does not charger, please click “Battery” and under Battery, please click “Microsoft ACPI-Compliant Control Method Battery”. Now, do a right click on it, then click “Uninstall”. Confirm that you would like to uninstall the Microsoft ACPI-Compliant Control Method Battery. After the uninstallation process, please restart your computer.As soon as you restart your computer, the Windows will automatically install the driver again. Please check your battery icon on the right bottom side of your Windows screen to see if it is charging.

    If your laptop's battery refuses to charge, even after removing and reinstalling it, you may need to purchase a replacement battery. 

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