Chromebase 24 CA24I_W, Chrome OS missing or damaged error, Help!

red08
red08 Member Posts: 2 New User
edited November 2023 in 2018 Archives
I'm about 4 months beyond warranty, I have tried the recovery multiple times with various Flash Drives and SD cards.  I just get another error.
I filled out the Repair form online and received the following response;  We have received your request for repair; however, we are unable to complete your request online. The standard fee for out of warranty repair of this model is currently $309.99 USD and will need to be pre-authorized on a credit or debit card prior to confirming service. If you would like to setup repair, you may reach us by phone at 1(866)658-2237 Mon-Fri 8am-5pm CST. We look forward to assisting you further
How can there be a standard fee? 
Is it guaranteed to be fixed for $300?
Whats the warranty?
What if you determine it cannot be fixed?  Do I get my $300 back, or credit towards a new system?

Answers

  • billsey
    billsey ACE Posts: 34,307 Trailblazer
    Standard fee assumes they'll have some they profit on and some they loose money on. They promise to repair or replace to cover the cases where a repair isn't possible.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.
  • AntoJoseph
    AntoJoseph Member Posts: 83 Fixer WiFi Icon
    Hi, Have you contact the technical support directly, So that you will get more response from them.