ReSet PIN...

GreyMatterOne
GreyMatterOne Member Posts: 18 Troubleshooter
edited August 2023 in 2018 Archives
Dear Sir/Madam

I have an Acer Aspire ES1 - 332 which I had and gave another person an Account on the notebook...

So there is two Accounts on the notebook , I need to factory reset it and tried but was unable to for some reason unknown...

The person who put an Account on is REFUSING , to take the Account off and said to take the notebook to a repair shop...

Am unsure if there is a reset button on the notebook...

All help VALUED and APPRECIATED with my current inquiry... 

Best Ever.

Paul

Best Answer

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Answer ✓
    To disable secure boot, you must first set a BIOS supervisor password. Save settings and exit. Then reboot. Then F2 back again into the BIOS menu with your BIOS password to disable secure boot. Save settings and exit again. Shut down the machine again. Turn the machine on, then immediately press & hold the ALT key while tapping the F10 key to start the ACER recovery reset to factory fresh condition. Jack E/NJ

    Jack E/NJ

Answers

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Can you still access the BIOS menu? Jack E/NJ

    Jack E/NJ

  • Is the account you have access to an administrator account? If so you might be able to delete the other account.

    When trying to reset the laptop, what method are you using?

    Skelo
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    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
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  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter

    Hello Community Members…

     

    Yes ! Thank you so much for your replies…

     

    I deleted the other Account because I had the Administrator Account…

     

    Used the reset button in Control Panel but said it could not be done and NO CHANGE was made…

     

    How do I access the BIOS , I TRIED putting the computer off and restarting but could not see 

    Which F key to use…

     

    ALL help is very appreciated…

     

    Best Always.

     

    Paul

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Tap F2 immediately after turning on. Then turn secure boot off. Turn D2D recovery on. Exit and save BIOS settings. Then re-boot. Immediately press & hold ALT key while tapping F10 and follow directions to re-set Windows to factory default. Jack E/NJ

    Jack E/NJ

  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter

    Hello Community Member…

     

    Thank you for a response…

     

    I followed your instructions but CANNOT change the Secure Boot from Enabled to Disable/Off…

     

    All help VALUED…

     

    Best.

     

    Paul

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Answer ✓
    To disable secure boot, you must first set a BIOS supervisor password. Save settings and exit. Then reboot. Then F2 back again into the BIOS menu with your BIOS password to disable secure boot. Save settings and exit again. Shut down the machine again. Turn the machine on, then immediately press & hold the ALT key while tapping the F10 key to start the ACER recovery reset to factory fresh condition. Jack E/NJ

    Jack E/NJ

  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter

    Hello Community Member…

     

    Thank you for a response , I gave a password but now the system is saying I need more C:Drive space…

    It has been used about 22 GB OF 29 GB…

     

    How do I DELETE everything on the Drive as I can't see what's taking up ALL THE SPACE LOL !!!

     

    Appreciated with the help and time…

     

    Best.

     

    Paul

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    Re-do the ALT + F10 cold boot routine as above. Then follow this video to remove everything and clean the drive. Jack E/NJ

    https://www.youtube.com/watch?v=cpzLJRAZldA


    Jack E/NJ

  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter

    Hello Community Member…

     

    Yes ! Thank you for that info , but still does not work , says more space is NEEDED on the C:Drive…

     

    Went here but got a error message:

     

    https://www.microsoft.com/en-gb/software-download/windows10startfresh

     

    All help is SO MUCH VALUED !!!

     

    Best Ever

     

    Paul

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    edited February 2018
    An SD card might be enough temporary space for a re-set. Jack E/NJ

    Jack E/NJ

  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter

    Hello Community Member…

     

    Yes ! Done it , just tried the buttons AGAIN and it worked , it TOOK about 3 hours here in the library in London…

     

    THANK YOU so much APPRECIATED !!!

     

    Says the OS is about 16GB and I have about 16GB left , is there a way to reduce the OS value/size (thought OS's were about 3-5GB ) LOL…

     

    MANY THANKS AGAIN !!!

     

    Best Always.

     

    Paul

  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter

    Hello Community Member…

     

    Do I need to put "Secure Boot back ON…" or can I leave it OFF…

     

    Let me know AS AM UNSURE of what value to leave it on OR put it to..

     

    Help is ALWAYS VALUED !!!

     

    Best.

     

    Paul

  • JackE
    JackE ACE Posts: 44,897 Trailblazer
    No, if it's working OK. Just less secure. And more prone to disabling the system if you should happen to make a mistake by, for example, clicking on a wrong button in a Control Panel setting.  Jack E/NJ

    Jack E/NJ

  • GreyMatterOne
    GreyMatterOne Member Posts: 18 Troubleshooter
    Thani You
    Best