CB5-571-C4G4 has full battery but will not turn on without being plugged into charger

melaman
melaman Member Posts: 1 New User
edited November 2023 in 2018 Archives
Last week I ordered a new battery and installed it because the one that came with the unit (2.5 years ago) would not charge beyond 17%. I installed the battery and it charged to 100%. I unplugged the power adapter and the unit shut off. It will not turn on again without being plugged into the power adapter. In the "settings" for 'POWER' it shows 100% and on AC-Adapter. I do not see how to have the unit recognize the full battery and access it's power to turn on. 

Answers

  • billsey
    billsey ACE Posts: 31,454 Trailblazer
    Most often there's a problem with the cable connecting the battery to the motherboard or the battery itself is a dud.
    Click on "Like" if you find my answer useful or click on "Yes" if it answers your question.