Predator Triton 700 black screen after restart

ciobanucos
ciobanucos Member Posts: 27 Troubleshooter
edited November 2023 in 2018 Archives
Hi guys, after a normal windows 10 session, I restarted my predator laptop and after the predator boot sound, nothing shows up on screen, Screen is dead black - off. The keypad and other lights turn on as normal like the laptop would properly work. connecting to an external monitor - no luck. The machine has 1 week of usage. what can i do?

Best Answer

  • ciobanucos
    ciobanucos Member Posts: 27 Troubleshooter
    Answer ✓
    Seems like the motherboard had weak spots issues + a card that connects the MB to display.
    Will get it back from ACER this Friday.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try resetting the battery. If it doesn't help return your laptop back to the seller and ask for a replacement.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ciobanucos
    ciobanucos Member Posts: 27 Troubleshooter
    uh, I tried this several times. everything seems to run except the display. when i push power btn i hear the boot sound but nothing shows up....  PT715-51-70TP
  • ciobanucos
    ciobanucos Member Posts: 27 Troubleshooter
    Answer ✓
    Seems like the motherboard had weak spots issues + a card that connects the MB to display.
    Will get it back from ACER this Friday.

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