Ordered an E15. Performed setup on it. 7 hours later, it was dead. Isn't that DOA?

ishmal
ishmal Member Posts: 3 New User
edited March 22 in 2018 Archives
I bought an E15 from Amazon.  Received it about 11 days ago on a Monday.   Initial setup and Windows 10 update went fine.  But by 7 hours later, it was producing BSOD's every few minutes, and by the time I was talking to a phone rep,  it wouldn't boot at all.  Got a case ID and delivered it to their repair organization in Temple, TX personally.

So I possessed it probably 22 hours, and they have had it ever since. The status page gives no indication that any progress is happening.

I am waiting and waiting for a laptop I have basically never used.

Shouldn't it simply have been replaced?