NEW laptop missing HDD caddy and SATA connector, HELP!

Blue_diver
Blue_diver Member Posts: 5 New User
edited August 2023 in 2018 Archives
Hey all, I recently purchased a 17" Aspire 7 A717-71G-58CU. It comes with a 250gb SSD, with an empty bay for 2.5" hard drive. A few days after receiving my new computer, I opened the access port up to install a hard drive, and I was puzzled. There is no tray/caddy to hold a hard drive, and there is no SATA port to plug it into. Its just an empty void. I've opened a ticket with acer support, and called the acer store, but neither of which has been any help.  I don't want to return my computer, because I like it, but I have to unless I can install another HDD. Does anyone have any suggestions?

Answers

  • R7vmc
    R7vmc Member Posts: 65 Devotee WiFi Icon
    maybe you should remove the full cover and check
  • Blue_diver
    Blue_diver Member Posts: 5 New User
    Thanks for the suggestion! I just removed the full back cover, and there is no SATA cable or connector anywhere to be found. I was hoping someone might have a part number. I'm out of ideas.
  • oledude
    oledude Member Posts: 1 New User
    Call service  1 855 257 8975  Have your info SNID / no.  ETC.  Think'n they charged me $8 usd for the kit. Good Luck!
  • Blue_diver
    Blue_diver Member Posts: 5 New User
    Thanks, I will call them