How do I reset Aspire E1 to factory without password (can't open, won't accept password)

CoGip
CoGip Member Posts: 3 New User
edited August 2023 in 2018 Archives
I purchased my Aspire E1 a few years ago as a backup, completed setup and never used it. I now want to  use this laptop but can't get it to open with the password I used during setup (yes, I have the correct password-I wrote it down!!). How do I open my laptop? Can I open it? I'm very frustrated with this whole situation and have spent an hour trying different things. I'd appreciate any help/suggestions to get it up and running again. Thank you. Colleen

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    had you try Alt+F10 keys at boot?
    I'm not an Acer employee.
  • JHP
    JHP Member Posts: 114 Fixer WiFi Icon
    maybe use the recovery drive?  Is this a windows password? BIOS password?
  • CoGip
    CoGip Member Posts: 3 New User
    I used the AltF10 key with no response, and yes, this is a windows password. I appreciate your help...
  • CoGip
    CoGip Member Posts: 3 New User
    thank you for your help, problem solved!