Fully black screen, and Windows button responds when pushed - Acer Aspire SW5-011

Joosh
Joosh Member Posts: 1 New User
edited November 2023 in 2018 Archives
My Acer Aspire SW5-011 won't turn on. The power light is blue, and the home button on the front vibrates when I press it. I have tried connecting it to an external monitor to see if it was the screen that was broken, but I got no video output. I have tried to discharge the battery, and that didn’t work. I have tried to turn it on with the power and volume buttons. I even tried replacing the battery with a battery from a working Acer Aspire SW5-011. I just barely pushed in the tiny reset button on the side of it, and that didn’t work.

I don’t know what else to try. Any help is appreciated.

Thanks,
Josh

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    if you are under warranty, after all your troubleshot, call Acer support service, nothing more to do on your side.
    I'm not an Acer employee.