acer G3-571 Predator Helios 300 video-sound sync issue

gCmcwBXk
gCmcwBXk Member Posts: 1 New User
edited November 2023 in 2018 Archives
Config - i7 7700HQ CPU, 16GB RAM, 64bit Windows 10, 256GB SSD.
Issue - The video lags the sound whenever I play stream a video online (youtube,netflix etc) or even when I play a video file present on my hard disk using a media player like VLC,Gom etc. This issue frequently crops up especially when I play a video when I resume my laptop from hibernation/sleep mode. the audio-video syncing problem goes away when I restart but creeps up again after some time.
Solutions tried - Uninstalled and reinstalled video (NVIDIA and INTEL) and audio (REAL TEK) drivers but the issue persists. Customer support wants me to factory reset it but that would be my last resort for obvious reasons. Kindly Help, I am desperate !!!!!