touchpad not working

beenod
beenod Member Posts: 1 New User
edited August 2023 in 2018 Archives
acer aspire e15-511 touchpad is not working on any of the windows...even the latest drivers are installed and function key + f7 and from bios also everything i already tried but still not working..please help

Answers

  • Sharanji
    Sharanji ACE Posts: 4,507 Pathfinder
    beenod 
    1) Press hold the power button for 10 seconds, disconnect the charger. Insert a paperclip into the hole and press for four seconds to reset the computer. it simulates removing and reinstalling the battery. Connect the charger and power On the device to check the issue.
    2) Connect and external mouse and check if it is working
    3) Check the current BIOS version and update it to the latest version from Acer support website.
    https://www.acer.com/ac/en/US/content/support-product/5394?b=1


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