Brand-new Acer Predator 15 shutting off IMMEDIATELY when unplugged

slinlow
slinlow Member Posts: 2 New User
edited November 2023 in 2019 Archives
I've seen others report an issue of their laptop shutting off after a few minutes of being unplugged, but my brand-new- I've had it for less than two days :(- Acer Predator 15 shuts off IMMEDIATELY after the power cord is unplugged.

There is a battery symbol on my desktop near where the Wifi and Volume symbols are. My battery is displayed as being at 65% and will not charge. The little light on the actual laptop that I've heard is supposed to light up when it's charging will not light up and has not lit up the entire time that I've had this laptop.

This is my first gaming laptop, I do not know a lot about laptops and really, really need help. I've been incredibly gentle with it and I really need advice.

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