Acer Aspire R15 black screen and cursor

Nick2615
Nick2615 Member Posts: 3 New User
edited November 2023 in 2018 Archives
Today, my Acer Aspire R15 froze up on me while I was playing a video game. I continued to hold the power button and turn it off. I’m running Windows 7, if that matters. As I went to turn it back on, I got the green Acer sign that said “please wait”. After that, my screen blinked, stayed black and all I had was what seems to be an over sized cursor. I’ve tried a couple of things but I couldn’t figure it out. I don’t know what to do and I need help because I have files on my laptop that I cannot afford to lose. Any help?

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi, 

    Please try a power reset, this process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter. Locate the battery reset pinhole on the bottom of the computer.
    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
    Let the computer sit for 5 minutes with no power. Connect the AC adapter and power on the system.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Nick2615
    Nick2615 Member Posts: 3 New User
    Sharanji said:
    Hi, 

    Please try a power reset, this process will temporarily disconnect and then reconnect the internal battery. 

    Unplug AC power adapter. Locate the battery reset pinhole on the bottom of the computer.
    Insert a small paperclip in the battery reset pinhole. Hold the reset button for 4 seconds.
    Let the computer sit for 5 minutes with no power. Connect the AC adapter and power on the system.

    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
    Hello, I’ve tried this. I’ve tried the enabling the F12 boot menu and pressing enter once I get there, I’ve tried powering on and off to get to recovery mode but it never comes up.. at this point I feel hopeless. 
  • Nick2615
    Nick2615 Member Posts: 3 New User
    Please help, I depend on this laptop.