Dolby Digital Plus Audio driver problems???

skenyon02
skenyon02 Member Posts: 2 New User
edited November 2023 in 2018 Archives
Hello,

I have an Acer Aspire V5-552-x671 that is running Windows 10. It has been for some time now. Recently I got a blue screen error that was something to the effect of "Not greater or less" When I searched for the exact term, I was told that the solution was to update all the hardware drivers. So, I downloaded DriverEasy, and updated all my drivers. Something to the effect of 10-15. I noticed sometime after that I received the error "The current dolby digital plus audio driver version is 7.6.4.9 and the software application expects driver version 7.3.2.2 please install a valid driver and software application combination" I'm not sure if it is relating to the driver updates or not though (Or possibly a windows update), because I do not turn my computer off, ever.

I do not find Dolby Digital Sound in the Device Manager list. If I search for Dolby Digital sound, I do find the program, and I can open the file location, and right click, but if I select to restore previous versions, it finds none. How can I update the driver to what it needs to be in order to run properly?

Thank you in advance,
Skenyon02

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    DriverEasy updates the Realtek driver only, without other programs connected to it like Dolby Audio. I suggest you to download the latest realtek driver here. It will update Dolby too.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • skenyon02
    skenyon02 Member Posts: 2 New User
    Unfortunately, that did not work for me. I still get the same error message of "The current dolby digital plus audio driver version is 7.6.4.9 and the software application expects driver version 7.3.2.2 please install a valid driver and software application combination"
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Most likely Dolby Digital Sound is something that Acer has added to their driver, which the generic realtek driver doesn't have. This is the audio driver that should work with Dolby Digital Sound.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • utkarsh928
    utkarsh928 Member Posts: 1 New User
    I have acer predator Helios 300 g3 572 and I am having a serious problem with the sound driver and specially Dolby thing as when my windows updated this problem started. driver is not working properly and Dolby sound is also not working  as I have reinstalled the audio driver from support and I ended up here as this problem is still here. please help!!!