Can I get help with adding RAM to my ACER Aspire XC-704 Desktop?

MicMack
MicMack Member Posts: 2 New User
edited July 2023 in 2018 Archives
I purchased Crucial memory module (CT7956030 CT51264BF160B.C16FN2 UPGRADE FOR A ACER ASPIRE XC-704 SYSTEM) which they assure me is compatible with my machine. When I install the memory the computer won't switch on. The fan on the CPU starts spinning but nothing else, e.g. the power switch doesn't light up. I tried swapping the module with the one that came with the machine and it worked fine. Does this mean that the problem is with the second memory socket?