Acer Aspire 3 - Can't restore from the system image file - HELP!!!!!!

firedad
firedad Member Posts: 1 New User
edited July 2023 in 2018 Archives
Hi Everyone,

My son has an ACER Aspire 3 laptop which stopped working - just kept going to the blue screen of options - I attempted to reset the computer firstly using the "keep files" option and then the "Full clean" option - but the laptop will not start - it hangs on the ACER boot screen.  I can get back to the maintenance options by pressing ALT-F10 and I can even see that there must be an image installed on the D drive partition but how can re-install the computer from this? (I can't see any files in the D drive other than a text file - but there is 600MB of info in the drive so clearly there is an image in there - I just can't see it)

Really could do with some help on this one - any IT experts out there who can assist?

Many thanks

Pete