Monitor Problem: Acer Predator XB241H Screen Freezing When Gaming

wake5
wake5 Member Posts: 3 New User
edited January 23 in 2018 Archives
Monitor Problem: Acer Predator XB241H Screen Freezing When Gaming 

I am extremely disappointed.

I bought what I found to the best monitor for me - Turns out I was wrong.

I am a twitch streamer (www.twitch.tv/wake5) I stream competitive games and I am a competitive gamer.

My monitor is freezing when I am playing, even worse when I am streaming - So it is directly impacting my audience, myself and my lively hood. 

The screen freezes for around 2-10 seconds, I am able to hear audio. 

I need help! 

Answers

  • wake5
    wake5 Member Posts: 3 New User
    is there anything else in a PC that may cause this? 
  • Sharanji
    Sharanji ACE Posts: 4,327 Pathfinder

    Hi @ wake5

    I find it hard to believe that the monitor is the source of your problems 

    Several things I see as a potential....

    Is there any overheating issue?
    What settings are your games running on and does your computer crash on all of your games, or just a couple of them?
    What type connection (HDMI, DP)and cable are you using?

    This is usually the result of a bottleneck in your computer’s performance. The hangs are caused by a sudden lack of resources, which forces the game to freeze while it waits for your computer to catch up.

    Check to make sure that your computer’s RAM, video RAM, processor and hard drive meet the developer’s recommended specifications. If they do not, you may need to upgrade. If they do, download the latest video card drivers, clear out any unneeded background processes, and free up space on your hard drive.


  • wake5
    wake5 Member Posts: 3 New User
    my equipment is all high-end, there is no problem with other games. 

    all my drivers are up to date. 

    everything else works, the image is the only thing that freezes whilst gaming/streaming - i can hear audio etc..

    here are my specs: i7-5820, 16g RAM, 980ti.