BLACK SCREEN DEVICE

HAIFA
HAIFA Member Posts: 1 New User
edited July 2023 in 2018 Archives
my aspire m5 is showing a black screen and i call the support center and they said there is no point in fixing it, but there are many photos and documents i need? can i send it to acer repair service to do it, how successful it would be? 

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi @ HAIFA

    Sorry to hear about your experience.
    1)What exactly happens when you turn On your laptop? Do you see the Acer logo?
    2) Do you see any indicator lights glowing on your laptop?
    3) Have you made any changes (hardware or software) before this issue?
    4) Have you performed a power reset using the reset pin hole at the back of your laptop?

    Post back the responses. We will be glad to assist u further.



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