Continually shutting down.

GRANMA
GRANMA Member Posts: 1 New User
edited July 2023 in 2018 Archives
For more than 3 years, my Aspire E 15 has been running perfectly, even after upgrading to free Win10.   All of a sudden the last couple of days it shuts down all by it's self.  This happens on battery power and plugged in.  It must be software some where for so many people to be having this problem.  In this day and age it is really hard to tell what software is causing the problem. Just praying it is not some infection of my system.  Any ideas?

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    You can try resetting the battery. Disconnect from AC adapter, turn off the laptop and follow the instructions.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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