Google registration issue

Koz1902
Koz1902 Member Posts: 2 New User
edited March 2024 in 2018 Archives
Hi have just purchased a B3-A40FHD for my wife from argos. On starting the tablet up for the first time it asked for the usual log in detail and I created a new account on google. Account sorted and to cut a long story short booted to the main screen. Shutdown the tablet due to going away. Came home and the tablet rebooted into safe mode and is now asking for the Google account detail saying with the screen in the pic. I have been trying to sort this out since the 21st of Jan 2018 and have been giving the 24hours sometime leaving it 47hours but I still can't get the device to work. I would appreciate any advice please

Best Answer

  • Koz1902
    Koz1902 Member Posts: 2 New User
    Answer ✓
    Not tried to leave it 72 hours will do that if it don’t work it’s going back to the shop

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi Koz1902,
    Was there any Google account already setup on this table?
    This is part of this new suite of security tools from Google called Factory Reset Protection.

    Once the protection system is tripped, you've got a functionally useless smartphone until that 3-day lockout expires. If you've been locked out of your device and are looking for a workaround, sorry: there isn't one that we're aware of. You're going to have to wait (you also cannot sign in to the phone using another account - this would kind of defeat the purpose of the feature).

    1) You can try to reset your account password from another device, then wait for 24 (in some cases 72 hours) hours before trying to set it up. You can leave the phone powered on or shut it off, just don't try to do anything with it while you're waiting or you may reset the countdown. Waiting a full day is really frustrating, it's better than not having any access to your account and not being able to use your phone ever again.

    2) You can try filling out this form or calling Google support.
    https://support.google.com/accounts/contact/disabled2

    3) You can also try a factory reset and all data will be erased :-
     turn off the tablet by pressing the Power button for a few seconds.
    After that keep holding on Volume Up and Power keys for a short while
    If you see ACER logo release all buttons.
    In this mode navigate by using Volume buttons to select "Wipe Data/Factory Reset" and confirm with the Power key.
    Then use choose "yes" by using Volume keys to navigate and the Power button to accept it.
    At the end select "reboot system now" by using the Power key.



    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
     
  • Koz1902
    Koz1902 Member Posts: 2 New User
    Answer ✓
    Not tried to leave it 72 hours will do that if it don’t work it’s going back to the shop