Brand new laptop randomly restarts

coffeejunkie
coffeejunkie Member Posts: 1 New User
edited November 2023 in 2018 Archives
Hello in december 17 i brought Aspire a315-21 laptop now recently it randomly restarts and it has done that windows repair tool 2ce but everyday sometimes 2 or 3 times it restarts its not an overheating issue because sometimes it does it within 2 mins of starting up
this is one of the error that shows up 
Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt
im guessing the above problem has been caused due to the random restarts

Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi 
    @coffeejunkie

    1) Please try to boot into recovery and select command prompt. Run chkdsk again and then after that run sfc /scannow /offbootdir=c:\ /offwindir=c:\windows

    2)Disabling the automatic restart option to view error messages
    In Windows, search for and open View advanced system settings.
    Click Settings in the Startup and Recovery section.
    Remove the check mark next to Automatically restart under System Failure, then click OK.
    Restart the computer.
    The computer no longer restarts automatically when a problem occurs. Instead, a blue screen appears with more useful information. You can now search for a resolution using the information in the error.

    3) Also, check the current BIOS version and update it to the latest version listed in Acer support site.

    4) The last option is reinstalling windows from scratch again.

    Let me know if it helps or need further help.. Cheers...


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