No audio output device is installed?? Pls help! [Weird Issue]

ken431256

Hi, been getting this issue where in game CSGO, I would somehow experience a problem where my speaker would work fine. But when I speak into the mic, static sound comes out and my friends would complain about it. This only happens like once a week. 

Then once I restart my computer; the Volume icon in the taskbar would have a red "x'" cross on it. And it would say "No audio output device is installed". I would restart and restart countless times, it would not be fixed and I was stuck with no audio AT ALL. Looking into Device Manager, under System Devices; it appears that "Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller" had problems and Windows stopped it.

I tried many fixes such as restore point all the way back to the earliest point in time and yet, audio would not work.

Then, I thought of trying to boot into my Linux on a USB stick. And here's the crazy part. 

I went into BIOS to switch boot order to my USB drive. But I accidentally selected Exit Discarding Changes. Then behold! My audio was working and everything was back to normal.

Somehow going into BIOS fixed it?

...Then 4 days later, my mic suddenly has static again but my speakers were working fine (according to my friends on CSGO). I restarted my laptop, and the Volume icon was a red cross again.

So I retraced my steps and went into BIOS and Exit Discarding Changes again. And my problem was fixed! My volume icon is back. 

I am using the latest BIOS update for Acer Predator Helios 300 (G3-572). Please advice. This may be a temporary solution (to enter BIOS and exit) but I fear one day it might not work again. 

P.S. Is it safe to say it is more of a driver issue than a physical one? Becuase when I connected my headphones (when the Volume icon had a red cross), my headphone and mic would not work. So does this confirm it is more of a software issue than a physical one? I don't want to bring it in for repairs again.

Can someone advise me on what's happpening?
 

Sloonum

ken431256 said:

Hi, been getting this issue where in game CSGO, I would somehow experience a problem where my speaker would work fine. But when I speak into the mic, static sound comes out and my friends would complain about it. This only happens like once a week. 

Then once I restart my computer; the Volume icon in the taskbar would have a red "x'" cross on it. And it would say "No audio output device is installed". I would restart and restart countless times, it would not be fixed and I was stuck with no audio AT ALL. Looking into Device Manager, under System Devices; it appears that "Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller" had problems and Windows stopped it.

I tried many fixes such as restore point all the way back to the earliest point in time and yet, audio would not work.

Then, I thought of trying to boot into my Linux on a USB stick. And here's the crazy part. 

I went into BIOS to switch boot order to my USB drive. But I accidentally selected Exit Discarding Changes. Then behold! My audio was working and everything was back to normal.

Somehow going into BIOS fixed it?

...Then 4 days later, my mic suddenly has static again but my speakers were working fine (according to my friends on CSGO). I restarted my laptop, and the Volume icon was a red cross again.

So I retraced my steps and went into BIOS and Exit Discarding Changes again. And my problem was fixed! My volume icon is back. 

I am using the latest BIOS update for Acer Predator Helios 300 (G3-572). Please advice. This may be a temporary solution (to enter BIOS and exit) but I fear one day it might not work again. 

P.S. Is it safe to say it is more of a driver issue than a physical one? Becuase when I connected my headphones (when the Volume icon had a red cross), my headphone and mic would not work. So does this confirm it is more of a software issue than a physical one? I don't want to bring it in for repairs again.

Can someone advise me on what's happpening?
 

1 million upvotes to you sir and/or ma'am.

Downloaded hand fulls of driver fixing software, uninstalled and reinstalled anything related to sound, tinkered with my machine for around 6 hours straight. I was about to give up and was preparing to pay for the repair when I stumbled across this post, went into BIOS and restarted my machine and lo and behold the sound is back! 

Thank you techno Jesus, I will always remember you.

ken431256

And yes, I have reinstalled the latest audio driver from Acer support page as well. When my Volume icon initially had the "red cross" thing, it was the first thing I did (reinstall driver) and when I rebooted my laptop, it was still a red cross. Going into the BIOS and exiting fixed my issue. Why is this?

Sarkazum

I am having the same issue. If you try to run the troubleshooter, it doesn't find a problem. This is the second time it has happened to me. The first time, I went to the BIOS like u said, ran troubleshooter again, and it asked me to apply settings and then restart. Not a clue what happened, I didn't change anything. but now its happening again.

ken431256

Collectively, it has happened to me about 4-5 times again throughout the 3 months, and I redid my going into the BIOS thing and it temporarily fixes it. Can a dev please respond to this issue? 

TechSaavy

Hi There,

Access the computer manufacturer website and download the chipset driver and reinstall it. Post which update the audio driver. 


Regards,
TechSaavy

Sloonum

ken431256 said:

Hi, been getting this issue where in game CSGO, I would somehow experience a problem where my speaker would work fine. But when I speak into the mic, static sound comes out and my friends would complain about it. This only happens like once a week. 

Then once I restart my computer; the Volume icon in the taskbar would have a red "x'" cross on it. And it would say "No audio output device is installed". I would restart and restart countless times, it would not be fixed and I was stuck with no audio AT ALL. Looking into Device Manager, under System Devices; it appears that "Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller" had problems and Windows stopped it.

I tried many fixes such as restore point all the way back to the earliest point in time and yet, audio would not work.

Then, I thought of trying to boot into my Linux on a USB stick. And here's the crazy part. 

I went into BIOS to switch boot order to my USB drive. But I accidentally selected Exit Discarding Changes. Then behold! My audio was working and everything was back to normal.

Somehow going into BIOS fixed it?

...Then 4 days later, my mic suddenly has static again but my speakers were working fine (according to my friends on CSGO). I restarted my laptop, and the Volume icon was a red cross again.

So I retraced my steps and went into BIOS and Exit Discarding Changes again. And my problem was fixed! My volume icon is back. 

I am using the latest BIOS update for Acer Predator Helios 300 (G3-572). Please advice. This may be a temporary solution (to enter BIOS and exit) but I fear one day it might not work again. 

P.S. Is it safe to say it is more of a driver issue than a physical one? Becuase when I connected my headphones (when the Volume icon had a red cross), my headphone and mic would not work. So does this confirm it is more of a software issue than a physical one? I don't want to bring it in for repairs again.

Can someone advise me on what's happpening?
 

1 million upvotes to you sir and/or ma'am.

Downloaded hand fulls of driver fixing software, uninstalled and reinstalled anything related to sound, tinkered with my machine for around 6 hours straight. I was about to give up and was preparing to pay for the repair when I stumbled across this post, went into BIOS and restarted my machine and lo and behold the sound is back! 

Thank you techno Jesus, I will always remember you.

moreirawebmastter

ken431256 said:

Hi, been getting this issue where in game CSGO, I would somehow experience a problem where my speaker would work fine. But when I speak into the mic, static sound comes out and my friends would complain about it. This only happens like once a week. 

Then once I restart my computer; the Volume icon in the taskbar would have a red "x'" cross on it. And it would say "No audio output device is installed". I would restart and restart countless times, it would not be fixed and I was stuck with no audio AT ALL. Looking into Device Manager, under System Devices; it appears that "Intel(R) Smart Sound Technology (Intel(R) SST) Audio Controller" had problems and Windows stopped it.

I tried many fixes such as restore point all the way back to the earliest point in time and yet, audio would not work.

Then, I thought of trying to boot into my Linux on a USB stick. And here's the crazy part. 

I went into BIOS to switch boot order to my USB drive. But I accidentally selected Exit Discarding Changes. Then behold! My audio was working and everything was back to normal.

Somehow going into BIOS fixed it?

...Then 4 days later, my mic suddenly has static again but my speakers were working fine (according to my friends on CSGO). I restarted my laptop, and the Volume icon was a red cross again.

So I retraced my steps and went into BIOS and Exit Discarding Changes again. And my problem was fixed! My volume icon is back. 

I am using the latest BIOS update for Acer Predator Helios 300 (G3-572). Please advice. This may be a temporary solution (to enter BIOS and exit) but I fear one day it might not work again. 

P.S. Is it safe to say it is more of a driver issue than a physical one? Becuase when I connected my headphones (when the Volume icon had a red cross), my headphone and mic would not work. So does this confirm it is more of a software issue than a physical one? I don't want to bring it in for repairs again.

Can someone advise me on what's happpening?
 

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIILLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLLOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOVVVVVVVVVVVVVVVVVVVVVVVVVVEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEEE SO MUCH!!!!!

You is a angel! Thanks a lote!!!!!!!!!!! (l)

Chappro

You're an absolute legend! Spent hours trying to fix this issue until I read your post. You deserve a beer! My issue started with CSGO too! I made an account just to thank you