Acer One 14 Z1401 Camera not working after hard drive was changed.

KBonina22
KBonina22 Member Posts: 3 New User
edited October 2023 in 2020 Archives
I have a question about this Acer One 14 Z1401 model that I got from a friend. The built-in camera won't work anymore. We had to change the hard drive because the laptop won't start. Right now, it has Windows 8.1 installed. We took pictures with it before the laptop crashed. It used to have a Windows 10 installed, but it was super slow. Then came the crash, so we had a hard drive change, which is why we have 8.1 OS now with the unit. The tech told us not to upgrade it again. When I open the Camera app, it says "to get started, connect a camera." I can't find any clickable thing I can click to "get started". I tried looking for downloadable driver for the laptop, cause it could be a compatibility issue, but sadly, nothing worked. Any suggestions? I'm desperate.

Comments

  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    KBonina22 said:
    I have a question about this Acer One 14 Z1401 model that I got from a friend. The built-in camera won't work anymore. We had to change the hard drive because the laptop won't start. Right now, it has Windows 8.1 installed. We took pictures with it before the laptop crashed. It used to have a Windows 10 installed, but it was super slow. Then came the crash, so we had a hard drive change, which is why we have 8.1 OS now with the unit. The tech told us not to upgrade it again. When I open the Camera app, it says "to get started, connect a camera." I can't find any clickable thing I can click to "get started". I tried looking for downloadable driver for the laptop, cause it could be a compatibility issue, but sadly, nothing worked. Any suggestions? I'm desperate.
    The possible reason for this is because when you change your hard drive, you're also changing the drivers which was present in that hard disk drive. You need to install the camera's driver again as this probably means that your computer is new. As a hardware standpoint, you can download your driver from support.acer.com or you can search the driver using your hardware ID. 

    To find the hardware ID: 
    1. Open the Device Manager from the Control Panel. ...
    2. In the Device Manager, right-click the device, and select Properties in the popup menu.
    3. Select the Details tab.
    4. Select the Hardware Ids in the dropdown list.
    BElieve in YOUrself.
  • KBonina22
    KBonina22 Member Posts: 3 New User
    Thanks RanY2J for your suggestion! Problem is I tried to find the Imaging Device option in the Device Manager. There's nothing there so I can't find the hardware ID. I tried finding the driver in support.acer.com but there's always an error "There's something went wrong. Please try again later...  (error 100" or something like that. I can't find it through selecting my device because only Z1402 is now showing up. :(
  • RanY2J
    RanY2J Member Posts: 599 Seasoned Specialist WiFi Icon
    KBonina22 said:
    Thanks RanY2J for your suggestion! Problem is I tried to find the Imaging Device option in the Device Manager. There's nothing there so I can't find the hardware ID. I tried finding the driver in support.acer.com but there's always an error "There's something went wrong. Please try again later...  (error 100" or something like that. I can't find it through selecting my device because only Z1402 is now showing up. :(
    Do you see anything as an unknown device with a yellow colour exclamation mark?
    BElieve in YOUrself.
  • indra1212
    indra1212 Member Posts: 2 New User
    KBonina22 said:
    Thanks RanY2J for your suggestion! Problem is I tried to find the Imaging Device option in the Device Manager. There's nothing there so I can't find the hardware ID. I tried finding the driver in support.acer.com but there's always an error "There's something went wrong. Please try again later...  (error 100" or something like that. I can't find it through selecting my device because only Z1402 is now showing up. :(
    solution:
    1. if there's no imaging device in device manager but you have the camera
    2. hold Fn key then press F7 key until the camera lights up.
    3. check the device manager, the imaging device should be there
    4. restart the laptop.