why does my month old laptop keep crashing ?

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Jess1
Jess1 Member Posts: 1 New User
edited July 2023 in 2018 Archives
My laptop is only a month old and whilst doing work it keeps crashing, the screen just goes black although the power still says it's on? I can't do anything other than turning the power off and back on. Is there a reason for this, is this normal ? 

Answers

  • JackE
    JackE ACE Posts: 45,219 Trailblazer
    >>> Is there a reason for this, is this normal ?>>>

    Yes & No. Return the machine to the vendor for a refund or replacement. Jack E/NJ

    Jack E/NJ

  • DarkRaNgEr
    DarkRaNgEr Member Posts: 92 Fixer WiFi Icon
    Hi just try doing a factory reset, if you are still facing the same issue. Please take it to the store from where you bought it or contact the warranty support team.

    Thanks and Regards,

    DarkRaNgEr