Strange thermal issues on a brand new Aspire E5-576G-5762?

DiscoValkyrie
DiscoValkyrie Member Posts: 2 New User
edited July 2023 in 2018 Archives
Hi all,
 I just bought a new Aspire E5-576-5762 with an i5 8250u clocked at the stock 1.6 GHz and a Nvidia MX150 with 2 gigs of GDDR5. The fans were acting erratically as soon as I powered it on so I went ahead and did a fresh start in Win 10 and updated the bios from version 1.29 to the most recent one. I noticed the fans seemed to spin up and down constantly every time the CPU boosted at all. I downloaded HWmonitor and saw that my CPU temp was sitting in the 60s-70s even when at idle (about 2% CPU utilization and only clocking at 900 megahertz!) and under synthetic load in aida64 it almost immediately reaches the high 90s and throttles almost 50%. The fan is blowing full tilt, but doesn't appear to be moving any heat at all. The case of the machine barely even gets warm to the touch. All of this is without the dGPU on as I haven't tried a game or full stress test because im worried I might fry something. Is this normal? Could my temp sensors be faulty? Should I try and send it back? Should I redo the thermal paste application myself? I'd like to hear some more opinions.
Thanks,
Sam

Best Answer

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    It is unlikely that the problem is in the sensors. The case not getting warm is a sign of poorly applied thermal paste, because without good thermal conductivity, the heat can't be transferred from the CPU to the surroundings. You can run a game or a GPU benchmark to find if the GPU temperature is fine. You don't have to worry about killing the CPU, because once it reaches 100C the system will shut itself down to prevent any damage.

    If you are within the return policy, you can send it back. If not, you should contact Acer and request a repair of your device. Repasting it by yourself voids the warranty.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Answer ✓
    It is unlikely that the problem is in the sensors. The case not getting warm is a sign of poorly applied thermal paste, because without good thermal conductivity, the heat can't be transferred from the CPU to the surroundings. You can run a game or a GPU benchmark to find if the GPU temperature is fine. You don't have to worry about killing the CPU, because once it reaches 100C the system will shut itself down to prevent any damage.

    If you are within the return policy, you can send it back. If not, you should contact Acer and request a repair of your device. Repasting it by yourself voids the warranty.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • DiscoValkyrie
    DiscoValkyrie Member Posts: 2 New User
    ven98 said:
    It is unlikely that the problem is in the sensors. The case not getting warm is a sign of poorly applied thermal paste, because without good thermal conductivity, the heat can't be transferred from the CPU to the surroundings. You can run a game or a GPU benchmark to find if the GPU temperature is fine. You don't have to worry about killing the CPU, because once it reaches 100C the system will shut itself down to prevent any damage.

    If you are within the return policy, you can send it back. If not, you should contact Acer and request a repair of your device. Repasting it by yourself voids the warranty.
    Thanks for the response, I'll check with Acer as I doubt Amazon will take it back because this will be the second one I've sent back this month. 😂 

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