How do I reset my computer and my hard drive? My computer has a virus(eMachine T3522)

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Alala
Alala Member Posts: 1 New User
edited March 1 in 2018 Archives
My computer has a virus,  and I was wondering if the computer could be reset or restored. I also want to reset my hard drive,  so the virus can be deleted. I can't access my computer,  because of the virus.

Answers

  • Lanner_Falcon
    Lanner_Falcon Member Posts: 54 Devotee WiFi Icon
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    Hi Alala,

    You can try System restore prior to resetting the computer.

    Restart your computer and start tapping on F8 key.
    You must reach a screen with Advanced boot option details.
    Choose "Safe mode with Networking"
    Once the computer boots to the desktop screen with safe mode, press your Windows key + R and type "rstrui.exe" in the text box.
    This should open the System Restore options.
    Check for available restore points and their date & time.
    Choose a date that you are confident about and initiate the restoration process. Proceed with on-screen commands and you should be fine.

    If restore dates are unavailable, restart the computer and tap on F8 once more.
    On the advanced boot options, choose "repair your computer" to avail further options regarding resetting the computer.


  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
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    try pressing Alt+F10 keys at boot too, normally this will start the recovery process and let you re-install windows.
    I'm not an Acer employee.