BSOD / Driver Power State Failure

Laurent
Laurent Member Posts: 6

Tinkerer

edited November 2023 in 2018 Archives
Hi,
I just bought an Acer Predator Helios 300 PH317-51 laptop and keep having BSOD (DRIVER POWER STATE FAILURE).
I updated the BIOS to 1.13 and NVIDIA drivers to latest, but not improvement. I pasted the WhoCrashed 6.01 report hereunder.

Thanks in advance for the hep,

Laurent
 
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System Information (local)
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Computer name: LAPTOP-OCHEKHU5
Windows version: Windows 10 , 10.0, build: 14393
Windows dir: C:\Windows
Hardware: Predator PH317-51, Acer, KBL, Sienna_KLS
CPU: GenuineIntel Intel(R) Core(TM) i5-7300HQ CPU @ 2.50GHz Intel586, level: 6
4 logical processors, active mask: 15
RAM: 8467877888 bytes total
 
 
 
 
--------------------------------------------------------------------------------
Crash Dump Analysis
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Crash dumps are enabled on your computer.  
 
Crash dump directories:  
C:\Windows
C:\Windows\Minidump
 
On Sat 13/01/2018 14:53:07 your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: ntkrnlmp.exe (nt!MmTrimAllSystemPagableMemory+0x140E7)  
Bugcheck code: 0x9F (0x3, 0xFFFF9E8FED60B840, 0xFFFFB70101BB18E0, 0xFFFF9E8FF1EF0B80)
Error: DRIVER_POWER_STATE_FAILURE
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.  
This is likely to be caused by a hardware problem.  
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.  
 
 
 
On Fri 12/01/2018 23:57:10 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011218-6484-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)  
Bugcheck code: 0x9F (0x3, 0xFFFF88067B286840, 0xFFFFF801075FE8E0, 0xFFFF880680B4A010)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.  
This is likely to be caused by a hardware problem.  
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.  
 
 
 
On Fri 12/01/2018 23:53:58 your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\011218-6375-02.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x149F90)  
Bugcheck code: 0x9F (0x3, 0xFFFF8B0CA8494060, 0xFFFFC1000212BCB0, 0xFFFF8B0CACF88B80)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.  
This is likely to be caused by a hardware problem.  
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


Answers

  • Sharanji
    Sharanji ACE Posts: 4,328 Pathfinder
    Hi Laurent, 

    Driver Power State Failure errors are usually caused by a computer or device driver going into sleep mode while you’re still using the device. Windows would send a wake signal to the device once it is needed and if the device doesn’t respond in time or at all, Windows flags a Driver Power State Failure error. The error can be caused either by the driver itself or power settings.
     
    When you get this error, reboot your PC and enter Safe Mode. Check for the driver status in Device Manager. If you see a yellow mark next to a device, you can uninstall that device.Reinstall and update the driver.

    If there is no driver issues, turn off power saving.
    Navigate to Control Panel, Hardware and Sound and Power Options.
    Select ‘Change power settings’ next to the active power plan.
    Select ‘Change advanced power settings’ text link.
    Select ‘Change settings that are currently unavailable’.
    Find Graphics Settings or PCI Express and Link State Power Management and set to Maximum performance, depending on what computer you have.
    Find Wireless Adapter Settings and set to Maximum performance.
    Reboot your computer and retest.

    One of these two steps should address the Windows 10 Driver Power State Failure error. Let us know below if you have solved it any other way.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!
  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    edited January 2018
    I looked into it a little bit. What the BSOD is, is when a device goes into a low power saving mode, and does not respond when it is told to go full power. Try this:

    Open Device Manager by right-clicking the start button
    Expand Network adapters
    Uninstall your Wireless Network Adapter Drivers(Either Qualcomm/Atheros or Intel) and make sure they are completely removed.
    Restart the laptop

    It will load in default drivers, then update the wireless drivers to the latest.

    See if the crashes still occur, and we can look into other things.

    Skelo

    Edit: You can also do the same with the Intel HD Graphics drivers under Display adapters.
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss
  • Laurent
    Laurent Member Posts: 6

    Tinkerer

    Thanks for the quick answer!
    Just a feedback for the first method that I already tried, only the 'Plug'Nplay monitor' driver was set as a yellow mark, but in the properties, I read that it was normal in safe mode. Should I uninstall it anyway?
    I'm going to try the second method.
  • Laurent
    Laurent Member Posts: 6

    Tinkerer

    OK, thanks Skelomorph for the anwser.
    I tried changing the power management, but it's not working any better. I didn't find 'Change settings that are currently unavailable' and the only option that was available in 'link state power management' was 'deactivated'.

    I'm going to try to remove wireless adapters as you proposed Skelomorph, but Windows is always in BSOD for now when I start it.

  • Laurent
    Laurent Member Posts: 6

    Tinkerer

    I'm not sure the power management is to modify, because the problem also happens while plugged to power (where perf is maximal).
    I uninstalled the Wireless Network Adapter drivers but the problem is still happening. I'm going to try Intel drivers.
  • Laurent
    Laurent Member Posts: 6

    Tinkerer

    It's kind of worst and worst. Now the times I manage to go to the desktop, computer freezes (e.g. with OneDrive is not online windows displayed) with the same DRIVER POWER STATE FAILURE error.
  • Laurent
    Laurent Member Posts: 6

    Tinkerer

    I managed to activate windows Safe Mode, and there, no BSOD (for now).
  • If it does not happen in Safe Mode, then it is a driver issue. You can try resetting Windows via Settings > Update & Security > Recovery.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss