Laptop stopped working

Mostafa11
Mostafa11 Member Posts: 1 New User
edited November 2023 in 2018 Archives
When i open my laptop it works good, if i put it in sleep mode then open it again after awhile then let the display off after 1 minute, the device stopped working and i couldn't open it until i force shutdown it and restart it again from the power button
my product is acer predator G9-593

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Try resetting the battery. Disconnect from charger, turn off the laptop and follow the instructions.

    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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