acer helios 300 g3-571 supports mixed reality?

soldatwar
soldatwar Member Posts: 13

Tinkerer

edited February 16 in 2018 Archives
I bought it a few months ago and I would like to know if I can buy a mixed reality headset

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Yes, since Acer is now selling the Helios 300 with the WMR headset.
    if you want to be 100% sure, you can download the WMR PC test:
    https://www.microsoft.com/en-us/store/p/windows-mixed-reality-pc-check/9nzvl19n7cnc
    I'm not an Acer employee.
  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    the wddm is incompatible since I have the 2.1.
    and updated everything I could and look for information on the subject but I have not found anything about it because I can not update the wddm to 2.2 or higher
    Does anyone know anything about my problem?
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited January 2018
    what's your nvidia GPU model?
    had you install the drivers from nvidia website?
    had you install the latest windows 10 Creators update?
    I'm not an Acer employee.
  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    is a gtx 1060 (notebook)
    I have the update this month (390.65)
    if it's version 1709 then yes
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    https://community.acer.com/en/discussion/536809/acer-helios-is-compatible-with-wddm-2-3#latest moving the thread here. As we are chatting about the same problem in 2 different places :)
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Can you update the BIOS? You can download the latest BIOS here. Before updating check whether your BIOS isn't the latest first(go to run and enter 'msinfo32'. The BIOS version is displayed in system summary). Before executing the installation make sure the battery is fully charged and laptop connected to charger. The system may restart several times during the installation.

    After updating the BIOS, uninstall the Nvidia driver, restart the device and let windows install the driver. You can check your WDDM version now. Install the 388.71 driver from Nvidia.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    update the BIOS and install a previous driver when you update it through Windows. I only update to version 388.16
    the wddm is still in version 2.1
    Is there a method of forcing the installation of mixed reality?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    I think it is probably some kind of a bug that makes windows not recognise your GPU properly. Open task manager and find whether you have the GPU utilization tab.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Yep, i think it's a windows bug too.
    I'm not an Acer employee.
  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    If I reinstall Windows, will it work?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Resetting windows to factory may or may not work. If you have a recovery drive, which can be used to reinstall windows is more likely to fix it.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    to confirm a acer helios 300 g3-571 notebook should I be able to upgrade to wddm 2.3?
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    It is not about the laptop. Gtx 1060 should be able to be upgraded to at least wddm 2.2, which is what you need.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    thanks, I'll keep looking for information on the subject
  • adamo000
    adamo000 Member Posts: 61 Devotee WiFi Icon
    I'm using Helios 300 G3-571 and I have installed latest Windows 10 Insider Preview and my WDDM is 2.3. VR test from microsoft confirmed that. Maybe it's problem with Windows version. I have Pro. 


  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Thanks for the report!
    I'm not an Acer employee.
  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    I have windows home, I will try changing it to pro to see if it solves my problem, thank you very much
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    If pro version works then home version should work as well, but upgrading to pro might fix the bug you have. I suggest you to create a recovery drive of windows 10 home before upgrading to pro.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited January 2018
    nope, it's not a PRO/Home version difference
    i have home version on my laptop and my GTX980m is WDDM 2.2
    I'm not an Acer employee.
  • soldatwar
    soldatwar Member Posts: 13

    Tinkerer

    ¿Alguna relación tiene lo que está marcado en rojo?
    https: //answers.microsoft.com/es-es/windows/forum/windows_10-win_mixreal-win_mixinstall/problem-with-the-wddm-update/ba9d7186-1fb7-4a97-9fa2-cf8389b212eb
    (
    I could not upload the image here)