Repair Time

Hashirama
Hashirama Member Posts: 15

Tinkerer

edited November 2023 in 2018 Archives
How long did it take the warehouse to repair the laptop once it got there? It's been 10 days and I haven't heard back yet. The 10 days is excluding the time it took to ship the unit.

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited January 2018
    The repair of a device can take up to 10 working days after it has arrived to their repair center. You can contact the repair center and ask them how the repair is going. 
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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