New computer antivirus/firewall blocking game programs

osacee
osacee Member Posts: 3 New User
edited February 15 in 2018 Archives
I just bought a Predator g6-710.  The software (antivirus/firewall) is trying to block my game, mods and peripherals (razer mouse/tartarus).  It reads : "Unauthorized changes blocked".  I have gone into the the security program and added them as exclusions.  I have even turned off the antivirus/firewall.  How do i correct this.  I am not a computer geek and at the limit of my abilities to correct this problem.  PLEASE have someone email me.  My grandchildren are anxious for me to get back on the game and play with them.

Thank you.

Best Answer

  • osacee
    osacee Member Posts: 3 New User
    Answer ✓
    Thank you, thank you, Thank you.  It seems to have worked for the ESO loading screen, mods/downloads and peripheral mouse/tartarus updates.  Still working on Tamerial trading center and Minion.  Some small bumps still with those programs.  I was so frustrated and my grandchildren can only help so much because they are far away.  Thank you again for helping me keep my "coolest grandma" sta

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    What antivirus software are you using?
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • osacee
    osacee Member Posts: 3 New User
    I am using the Microsoft antivirus/firewall that comes with windows 10
  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    edited January 2018
    Go to windows settings(press win key and then settings). Go to update and security -> windows defender and left-click on Open windows defender security center.
    Now go to the virus and thread protection tab and left-click on virus and thread protection settings.
    Find 'controlled folder access' and turn it off.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • osacee
    osacee Member Posts: 3 New User
    Answer ✓
    Thank you, thank you, Thank you.  It seems to have worked for the ESO loading screen, mods/downloads and peripheral mouse/tartarus updates.  Still working on Tamerial trading center and Minion.  Some small bumps still with those programs.  I was so frustrated and my grandchildren can only help so much because they are far away.  Thank you again for helping me keep my "coolest grandma" sta