Where can I install valid GPU/Video Drivers from Acer? (Acer Aspire M3985)

Jack567
Jack567 Member Posts: 5 New User
edited February 29 in 2018 Archives
Hello,

Windows 10
NVIDIA GTX 1070

Here's a link from Acer: https://www.acer.com/ac/en/US/content/support-product/4240?b=1

I only have 1 driver that I can install but that's from AMD, but I have nvidia.
I'd also want to update my BIOS, but it's only for windows 8.1 or earlier.

How can I install Acer' drivers for Windows 10 ?


Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    If your system works with no issues, I wouldn't suggest you to update the BIOS. The BIOSes on the driver page are not for upgrades. You can download the latest Nvidia driver here.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • brummyfan2
    brummyfan2 ACE Posts: 28,602 Trailblazer
    Hi,
    There's no Windows 10 support for your model, have you tried installing NVIDIA driver from here:http://www.nvidia.com/download/driverResults.aspx/103913/en-us
  • Jack567
    Jack567 Member Posts: 5 New User
    ven98 said:
    If your system works with no issues, I wouldn't suggest you to update the BIOS. The BIOSes on the driver page are not for upgrades. You can download the latest Nvidia driver here.
    I unfortunately do have problems with my PC.

    My PC is freezing when I'm gaming and I got a BSOD with these properties:

    Stop code: SYSTEM_SERVICE_EXCEPTION

    What failed: nvlddmkm.sys


  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    Updating the driver from the link given by me and brummyfan2, should fix the issue.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Jack567
    Jack567 Member Posts: 5 New User
    Hi,
    There's no Windows 10 support for your model, have you tried installing NVIDIA driver ...
    I did install them. My PC is unfortunately freezing when I'm gaming as I just said to ven98.

    I made a troubleshooting thread on Bleepingcomputer: (Can't post a link right now since I'm new here)

    The user that helped me wrote this: "I have to wonder tho' - if they only support to W8, is your system compatible w/W10?  What will happen if you install the W8 BIOS on your W10 system?"

    He has a point IMO.





  • Jack567
    Jack567 Member Posts: 5 New User
    edited January 2018
    ven98 said:
    Updating the driver from the link given by me and brummyfan2, should fix the issue.
    I have, unfortunately it hasn't :(

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    The reason for this error might be just because your system isn't compatible with windows 10. Last thing I would try is to completely uninstall the driver, restart the PC and let windows find and install the driver.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


    Hit 'Like' if you find the answer helpful!   
    Click on 'Yes' if the comment answers your question!

  • Jack567
    Jack567 Member Posts: 5 New User
    ven98 said:
    The reason for this error might be just because your system isn't compatible with windows 10. Last thing I would try is to completely uninstall the driver, restart the PC and let windows find and install the driver.
    I uninstalled the drivers with DDU. I clicked on Windows Update and it installed 2 files from 27 december 2017, but it still crashed.