Predator G9-793 All games crash after 1-2 minutes of play

JC123
JC123 Member Posts: 4 New User
edited November 2023 in 2018 Archives
Purchased a predator G9-793 laptop today. Completed all updates. After loading game ( for example subnautica) and starting a new game, after a minute or two the game will crash/stop responding ect and close. Having this problem with every game i try. Has anyone experienced this or have any solutions? Thankyou :) 

Best Answer

Answers

  • JC123
    JC123 Member Posts: 4 New User
    For reference  
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    Answer ✓
    update BIOS:
    https://global-download.acer.com/GDFiles/BIOS/BIOS/BIOS_Acer_1.13_A_A.zip?acerid=636501269951189656&Step1=NOTEBOOK&Step2=PREDATOR&Step3=PREDATOR G9-793&OS=ALL&LC=en&BC=ACER&SC=PA_6

    then do this:
    download this tool, whocrashed:
     
    before running it, browse to C:\windows\minidump
    delete all files apart the first 2-3 files (newest)
    then install whocrashed and run it
    click on Analyze
    report here the result.
    I'm not an Acer employee.
  • JC123
    JC123 Member Posts: 4 New User
    Wont let me post pictures of analysis as it says i havnt been around long  enough to post links. 
    Ive updated BIOS so ill see if its helped.
    Thanks alot
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    You can copy and paste the text with the crash description.
    I'm not an Acer employee.
  • JC123
    JC123 Member Posts: 4 New User
    Crash Dump Analysis
    Crash dumps are enabled on your computer.

    Crash dump directories:
    C:\WINDOWS
    C:\WINDOWS\Minidump

    On Sun 7/01/2018 5:02:49 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\010718-7296-01.dmp
    This was probably caused by the following module: ntoskrnl (nt+0x1756E0)
    Bugcheck code: 0xFC (0xFFFFF8032BC83BC0, 0x89000004B1D79021, 0xFFFFD686813FEEA0, 0x2)
    Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft Windows Operating System
    company: microsoft corporation
    description: NT Kernel & System
    Bug check description: This indicates that an attempt was made to execute non-executable memory.
    This may be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. Memory corruption can also occur because of overheating (thermal issue). There is a possibility this problem was caused by a virus or other malware.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sun 7/01/2018 5:02:49 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\MEMORY.DMP
    This was probably caused by the following module: rtsuer.sys (RtsUer+0x17A98)
    Bugcheck code: 0xFC (0xFFFFF8032BC83BC0, 0x89000004B1D79021, 0xFFFFD686813FEEA0, 0x2)
    Error: ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY

    file path: C:\WINDOWS\system32\drivers\rtsuer.sys
    product: Windows (R) Win 7 DDK driver
    company: Realsil Semiconductor Corporation
    description: RTS USB READER Driver
    Bug check description: This indicates that an attempt was made to execute non-executable memory.
    This may be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. Memory corruption can also occur because of overheating (thermal issue). There is a possibility this problem was caused by a virus or other malware.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: rtsuer.sys (RTS USB READER Driver, Realsil Semiconductor Corporation).
    Google query: rtsuer.sys Realsil Semiconductor Corporation ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY



    On Sat 6/01/2018 9:01:28 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\010618-8578-01.dmp
    This was probably caused by the following module:
    ntoskrnl.exe (nt+0x1640E0)
    Bugcheck code: 0x1A (0x61941, 0x7DF60126C980, 0xD, 0xFFFF970AEF197A00)
    Error: MEMORY_MANAGEMENT
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft Windows Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a severe memory management error occurred.
    This might be a case of memory corruption. This may be because of a hardware issue such as faulty RAM, overheating (thermal issue) or because of a buggy driver. This problem might also be caused because of overheating (thermal issue).
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Sat 6/01/2018 8:45:44 PM your computer crashed or a problem was reported
    crash dump file: C:\WINDOWS\Minidump\010618-8718-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x1640E0)
    Bugcheck code: 0x139 (0x2, 0xFFFF828E3EE46530, 0xFFFF828E3EE46488, 0x0)
    Error: KERNEL SECURITY CHECK FAILURE
    file path: C:\WINDOWS\system32\ntoskrnl.exe
    product: Microsoft Windows Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: The kernel has detected the corruption of a critical data structure.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




    Conclusion
    4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

    rtsuer.sys (RTS USB READER Driver, Realsil Semiconductor Corporation)

    If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.










  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    http://www.realtek.com.tw/Downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false
    download the Card reader driver for XP,Vista,Win7,Win10

    unzip it and then run the file setup.exe

    this is one of the crash, the other is a little more complex, by the way, once updated the driver, check if it crash again.
    I'm not an Acer employee.