Standard AC Adapter (Liteon 330W) for Predator 17 GX-791 gone

Parzival
Parzival Member Posts: 1 New User
edited November 2023 in 2018 Archives
Morning, my adapter has gone 4 months after purchase. Have tested connections, tested the plug socket, tested in different sockets and tested with a different 3=pin main power lead. All tests fail to register a "power on" light on the brick and the laptop doesn't receive power. Laptop itself is fine. Questions:

1. Is this covered under the manufacturing warranty given that it came with the machine?
2. Will Acer insist on trying to repair the adapter or will they issue a new one?
3. If a repair attempt is required, will I get a loaner? Don't much fancy being without the product for a couple of weeks or more and don't have the money to buy a second adapter.
4. I've filled in the "book your own repair" area of the Acer website and am awaiting a shipping box. Is it worth calling Acer (in two days when their lines re-open) to discuss the issue? The "BYOR" area was cleared designed for issues with the machine itself where as this is an external component so it might be sensible to treat it differently.

Cheers in advance,

Rich

Answers

  • ven98
    ven98 ACE Posts: 4,073 Pathfinder
    1. The AC adapter is covered by warranty.
    2. Depends on what is the issue with the charger. 
    3. I am not sure about this one, but it is possible that they may ask you to send the laptop too. Even if you tell them, that you have tested the charger and it isn't working, they will probably want to test the laptop too.
    4. If have you already booked a repair, you don't need to call Acer, but I think it will be better to do so. Everything can be explained better through the phone and it is quicker too.
    Always post the following characterisitcs of the device:
    -Model number
    -Part number(not required, but helpful)
    -CPU
    -GPU
    -Operating system

    Helios 300 and Nitro 5 users DO NOT update the BIOS to version 1.22 if you don't want the keyboard's backlight to turn off after 30 seconds even when the device is plugged in.


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