Password Liquid E700

LenaSweden
LenaSweden Member Posts: 3 New User
edited March 18 in 2018 Archives
I had my Acer Liquid E700 for several years. Suddenly, for the first time, the device is asking for a password (not the pin code). I don't know any password, I have tried several times, I have search on google, call the support, tried with 1111, read the manuals, reset the phone.....nothing works. Does anyone know what password it can be? Until I got it, it seems like I will not be able to use my phone.
Appreciate help, thanks!

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    where is asking the password?
    at boot?
    as notification?
    on google play?
    I'm not an Acer employee.
  • LenaSweden
    LenaSweden Member Posts: 3 New User
    When I turn on the phone it ask for my pincode. After I sign in with the pincode, I swipe to unlock, but than there is suddenly a square in the middle of the screen, asking for my password, which I never have entered before. I can not continue without that.
  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    from your PC, if you try to connect to your google account (gmail) is it asking a password or your pincode?

    if you already tried a factory reset, this password request is from google for sure.

    are you able to take a pic of it?
    upload it here and copy the link without the http part
    https://imgbb.com/
    I'm not an Acer employee.
  • LenaSweden
    LenaSweden Member Posts: 3 New User
    I tried to upload on the message, but it say that I can not upload a link yet.
    Can you pls check if you can see the picture here:
    //ibb.co/m8bgsG