System not recognized? Acer website problem or fake system?

BQ
BQ Member Posts: 2 New User
edited November 2023 in 2018 Archives
Tried to check if my drivers etc were up to date, but the Acer website won't recognize my SN or SNID. Is this a problem with the Acer website, or did I buy a counterfeit system. It's from a large, supposedly reputable retailer, so I'm leaning towards the former. It's kinda concerning if the maker of my computing device can't build a database, though. 

Answers

  • JackE
    JackE ACE Posts: 45,090 Trailblazer
    edited January 2018
    Sometimes depends on from what country it was purchased or what country you're in. To confirm your serial number is correct, go to the command prompt. Enter "wmic bios get serialnumber" without the quotes. Jack E/NJ PS: If your system seems to be functioning OK, don't mess with trying to update drivers in the hopes of making it function even more than OK.

    Jack E/NJ