next@acer 2020

Acer Aspire A515-51G-53JT keyboard problem

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Comments

  • gopal07gopal07 Member Posts: 1 New User
    Hi All,

    I am also facing the same problem for the keys (1 3 - q t p ] j 3(num) 5(num) right arrow), some times it will work some times it won't. There is a inconsistent behaviour in those keys.

    I could see many people reported this issue on same keys. I would request Acer to address this problem properly.

    I am using Aspire A515-51G model.
  • ManishKatariaManishKataria Member Posts: 5 New User
    My power button is not working, I have to continuously press other button, like Spacebar to boot the laptop. But as soon as I leave the key, laptop turns off. Acer seriously has this Keyboard issue. Never ever buying Acer products again. 
  • egydiocoelhoegydiocoelho ACE Posts: 55,831 Trailblazer
    @ManishKataria This is a problem with the keyboard. Is your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
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    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PaoloRamirezPaoloRamirez Member Posts: 6 New User
    Escribiendo desde la cuarentena. No hay servicio técnico. Tuve que instalarle un teclado USB para poder escribir estas palabras. Esto ya no es una laptop. Defecto de fabricación del que Acer tiene que hacerse responsable. 

  • JJJacksonJJJackson Member Posts: 1 New User
    @ManishKataria This is a problem with the keyboard. Is your notebook under warranty?
    Does replacing the keyboard fix this error for people out of warranty or should i look into replacing the motherboard as well?
    Does replacing the keyboard fix this error for people out of warranty or should i look into replacing the motherboard as well?

  • egydiocoelhoegydiocoelho ACE Posts: 55,831 Trailblazer
    @JJJackson I think it solves the problem.
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • PedrosuavePedrosuave Member Posts: 1 New User
    edited May 11
    I found a caveman fix for the 1-3-p-q-t... Just going off that misplaced glue comment. I got the machine really hot then depressed the problem keys sometimes held them for awhile and it started working.
    So I  kept repeating that and it seems to have solved the problem.
  • egydiocoelhoegydiocoelho ACE Posts: 55,831 Trailblazer
    @Pedrosuave How long did you hold the keys?

    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pagaffusopagaffuso Member Posts: 6 New User
    Mesmo problema, nao consigo resolve-lo
  • egydiocoelhoegydiocoelho ACE Posts: 55,831 Trailblazer
    @pagaffusoIs your notebook under warranty?
    Oi! Eu não sou sou a cortana! Mas estou aqui para ajudar! Hi! I'm not the cortana! But I'm here to help!
    Se você gostou da minha resposta, marque como solução clicando em sim! If you liked my answer, mark it as a solution by clicking on yes!
    Aceite somente a resposta que ajudou a solucionar o seu problema! Please accept only the response that helped to solve your problem!
    Detection tool click here to find the serial number or partnumber of your model!                                                          

               
      egydiocoelho Trailblazer
     
    ProductKey clique aqui para descobrir o serial do windows! click here to discover the windows serial!
    Para usuários da comunidade inglesa, espanhola, francesa e alemã, usarei o google tradutor! :)
    For users of the English, Spanish, French and German community, I will be using google translator! :) 
  • pagaffusopagaffuso Member Posts: 6 New User
    nikochiko said:
    2020 same problem.
    It's been over a year. I contacted the customer service once, and they replaced the keypad. Worked for few days but back to not working again. Then I created another request saying so and didn't even get a reply.
    Some Acer official, please respond.
    Also, on another, not going for acer again.
    Conseguiu alguma solução  ?
  • sevathubiesevathubie Member Posts: 10 New User
    edited June 27
    same problem  here. Any solutions?
     im desperate
  • UbarbasanUbarbasan Member Posts: 0 Newbie
    I didn't want to send this possible solution that I found without trying it before, what I did was place the cable that connects the keyboard to the motherboard in the way in the photo, also clean all the plastic that is between the keyboard and the motherboard and already has a week working perfectly ... continue reporting,
    Hey man, tanks a lot for this post! Tomorrow I have the same problem... I'm working with the laptop and tac black desktop. I try all I find on the net and with your help now it revive!
  • PaoloRamirezPaoloRamirez Member Posts: 6 New User
    Writing from quarantine. There is no technical service. I had to install a USB keyboard to be able to type these words. This is no longer a laptop. Manufacturing defect for which Acer must be responsible.

    Green and lightblue keys, it's ok.
    Escribe tu comentario
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