Acer Aspire A515-51G-53JT keyboard problem

endri2211 · September 2018

I am having the exact same issue as yours.

brummyfan2 · September 2018

@ManBearPig @endri2211
Give this a try, go to BIOS, click F9 to set to default settings, then press F10 to save and exit, this may or may not work but worth a shot.

Image: https://us.v-cdn.net/6029997/uploads/editor/0y/3j47joatvltv.jpg

kocobah · September 2018

I have the exact same problem. Acer, wtf? People need to know.

Shashikant · September 2018

I faced the same problem with the same keys. registered a complaint in acer repairs portal. They are currently replacing my keyboard panel. Will update after the repair is successful 😊

Shashikant · September 2018

So they replaced the keyboard panel. Now all the keys are working smoothly. Contact acer through their repairs portal

prat4111 · September 2018

Shashikant said:

So they replaced the keyboard panel. Now all the keys are working smoothly. Contact acer through their repairs portal

Hey! How long did it take for the replacement to complete? And what about the data? Did you have to reinstall all your applications?

prat4111 · September 2018

And what do you mean by the Acer repairs portal? Is there a link?

demon296 · September 2018

hardware problem no software solution change it

BIGBADWOLF · September 2018

se7en2wo6ix said:

I noticed a strange problem with my Aspire A515-51G-53JT laptop which I bought almost a month ago.
Some keys randomly stop working and it's always the same keys. So far I've discovered that the periodically shutting off keys include 1 3 - q t p ] j 3(num) 5(num) righ arrow
I have never dropped the laptop or poured any liquids on it, I got it new and unopened. It worked flawlessly prior to this problem.
I tried uninstalling the keyboard drivers and resetting the computer but the problem returned almost immediately. The keys stop working for a few seconds and then work again but it's very annoying.
Any solution?
Bro you solve this problem...
plz reply..because i am also facing this problem..

bavedoggs · October 2018

I believe its a hardware issue....been having problems starting 6 months after purchase. these aren't keyboards you can change yourself (and you can only get replacement keyboards from china) and they must be mailed in. Cheap Chinese garbage.

AboudMahoud · October 2018

i have same problem A515-51G-771Y

brummyfan2 · October 2018

AboudMahoud said:

i have same problem A515-51G-771Y

Hi,
Go to Device manager, expand keyboards, highlight and right click Standard PS/2 keyboard, select Properties, go to Driver tab and uninstall the driver, reboot and let Windows install the driver.

kocobah · October 2018

brummyfan2 said:

AboudMahoud said:

i have same problem A515-51G-771Y

Hi,
Go to Device manager, expand keyboards, highlight and right click Standard PS/2 keyboard, select Properties, go to Driver tab and uninstall the driver, reboot and let Windows install the driver.

Man, this is hardware problem, not software

brummyfan2 · October 2018

kocobah said:

brummyfan2 said:

AboudMahoud said:

i have same problem A515-51G-771Y

Hi,
Go to Device manager, expand keyboards, highlight and right click Standard PS/2 keyboard, select Properties, go to Driver tab and uninstall the driver, reboot and let Windows install the driver.

Man, this is hardware problem, not software

Yes, there are different reasons for keyboard failure, so it's better to try solving it separately, hence my suggestion.

endri2211 · October 2018

Hello guys, an update here.
The first time I took my laptop where I bought it they had to order the keyboard as they didnt have the part. 3 weeks later they contacted me, so I took the laptop there and the keyboard was replaced. Within 6 hours the issue was resolved.
New keyboard works fine and mentioned keys dont have any issue.
Thanks.

Dexte · October 2018

same problem in A515-51g-751g

BIGBADWOLF · October 2018

i am also facing with this problem

Deekshant · October 2018

Same issue.....I guess it is a software issue. Anyways I have ordered new keyboard

romap · November 2018

This is occurring to me too.

Shashikant · November 2018

prat4111 said:

Shashikant said:

So they replaced the keyboard panel. Now all the keys are working smoothly. Contact acer through their repairs portal

Hey! How long did it take for the replacement to complete? And what about the data? Did you have to reinstall all your applications?

They took around 15 days to repair. Did not lose any data. But one month after the keyboard replacement, same problem has occurred. One by one, same keys (t, u, p, q, 1, 3, -) etc are failing. disappointed.