Unable to upgrade to Fall Creators (1709) with new Nitro 5 - BSOD Memory_Management when reboot

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JHSC
JHSC Member Posts: 3 New User
edited March 18 in 2018 Archives

Hello,

I recently purchased a new Nitro 5 laptop that comes with Windows 10 Home 1703 about 2 day ago. It tries to automatically upgrade to 1709 many times already , but it will run into the same issue every time:

During 1 of the automatic restarts, it will get halted during the Acer Logo screen and then BSOD appeared with the code "MEMORY_MANAGEMENT". It will then restart and try to recover the installation, but the BSOD with "MEMORY_MANAGEMENT" code appears again. It will then subsequently restore to previous windows' version.


With some research online, I tried the following in attempt to try and fix this myself:

1.  Use Windows 10 Update Assistant, instead of Windows Update

2.  Attempt to update from Clean Boot (Disabled all start-up apps, including anti-virus)

3.  Updated to latest video card driver

4.  Updated to latest BIOS

5.  Ran Chkdsk - no errors found

6.  Ran DISM - no issues found

7.  Ran Memory Diagnostic Tools - no issues found

8.  Ran System File Checker - no issues found

9.  Performed full system virus scan

I left out resetting Windows 10 or restoring to previous point, considering this issue already occurred at the first start. Please also note that I have not experienced any BSOD, abnormalities, crashes, etc. so far during my normal computer usage. 

Thanks,

John

Best Answer

Answers

  • IronFly
    IronFly ACE Posts: 18,413 Trailblazer
    edited January 2018 Answer ✓
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    had you try to update from an USB installation media?
    https://www.microsoft.com/en-us/software-download/windows10

    download the tool and create the USB flash drive, once done, double click it and run setup.exe

    if it still BSOD, can be a driver issues and only a clean install probably can solve it.
    I'm not an Acer employee.
  • JHSC
    JHSC Member Posts: 3 New User
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    Hi IronFly,

    I just attempted to install from USB, and same issue occurred (Memory_Management BSOD). I did get the following error message from the setup upon re-start: "0xC1900101 - 0x30017 The installation failed in the FIRST_BOOT phase with an error during BOOT operation" .

    I guess "clean install" is my only option left.

    Best Regards,

    John

  • JHSC
    JHSC Member Posts: 3 New User
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    Hi everyone,

    I finally managed to upgrade to 1709 with the clean install option from Windows Defender. I am speculating that the applications Acer loaded the computer with were the causes of the issue.

    Regards,

    John