es 15 random shutdown
ikib
Member Posts: 6
Tinkerer
I have a 4 week old Aspire es 15 which randomly shuts down on battery and on mains, has anyone got any idea why?
0
Best Answer
-
your issue seems related to some hardware, maybe ram.
you can try a windows 10 factory reset and check if it still reboot (backup all your personal data first)
to factory reset, at boot press Alt+F10 keys and then follow instructions
or
call Acer support service and have your laptop serviced.I'm not an Acer employee.1
Answers
-
can be overheat, are you sitting the laptop on a flat hard surface like a table?I'm not an Acer employee.1
-
Yes it is on a table, but isn't it raised up enough to allow for this? I can restart straight after it has happened.
0 -
does it shutdown or reboots?
download this tool, whocrashed:before running it, browse to C:\windows\minidumpdelete all files apart the first 2-3 files (newest)then install whocrashed and run itclick on Analyzereport here the result.
can you please report your complete laptop model?I'm not an Acer employee.0 -
It reboots
0 -
Ok, please download that tool and follow my instructions.I'm not an Acer employee.0
-
Crash Dump Analysis
Crash dumps are enabled on your computer.
Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump
On Fri 29/12/2017 17:17:54 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122917-40062-01.dmp
This was probably caused by the following module: (nt_wrong_symbols)
Bugcheck code: 0x124 (0x0, 0xFFFFBF0E7AF968F8, 0x0, 0x0)
Error: WHEA UNCORRECTABLE ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nt_wrong_symbols.sys .
Google query: NT.WRONG SYMBOLS.SYS WHEA UNCORRECTABLE ERROR
On Fri 29/12/2017 15:01:14 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\DUMPa483.DMP
This was probably caused by the following module: (nt_wrong_symbols)
Bugcheck code: 0x124 (0x0, 0xFFFFB306EED208F8, 0x0, 0x0)
Error: WHEA UNCORRECTABLE ERROR
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nt_wrong_symbols.sys .
Google query: NT.WRONG SYMBOLS.SYS WHEA UNCORRECTABLE ERROR
On Sun 24/12/2017 09:24:11 your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: (nt_wrong_symbols)
Bugcheck code: 0x3B (0x80000003, 0xFFFFF801C8B1EBF5, 0xFFFFBE814A6B8C40, 0x0)
Error: SYSTEM SERVICE EXCEPTION
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nt_wrong_symbols.sys .
Google query: NT WRONG SYMBOLS.SYS SYSTEM SERVICE EXCEPTION
Conclusion
3 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
NT WRONG SYMBOLS.SYS
If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.
Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.
I tried clicking on links above but I didn't get anywhere useful and had to remove them to be able to post this message.
0 -
ok, can you post your laptop model?
ES1-xxxI'm not an Acer employee.1 -
Acer aspire ES 15
0 -
nope, that's the commercial name, i need the model like ES1-xxx
do this:
press windows logo + r keys
type
msinfo32
you will find your computer model and please report the BIOS date version tooI'm not an Acer employee.0 -
ES1-523-231L bios insyde corp. v1.04, 05/07/2017
0 -
your issue seems related to some hardware, maybe ram.
you can try a windows 10 factory reset and check if it still reboot (backup all your personal data first)
to factory reset, at boot press Alt+F10 keys and then follow instructions
or
call Acer support service and have your laptop serviced.I'm not an Acer employee.1 -
do you have a panel to easily upgrade your ram...?? if you do open that panel and there u might gave kind of button ... to the panel add a tape or something to keep it pressed.. (the button actually looks kinda like a black strip)... i've had the same problem with my acer f15... after doing that it stopped shutting down randomly... hope it helpsikib said:I have a 4 week old Aspire es 15 which randomly shuts down on battery and on mains, has anyone got any idea why?
0
