How to solve freezing problems while benchmarking on helio 300

Jaanam123
Jaanam123 Member Posts: 16

Tinkerer

edited March 2023 in 2017 Archives
i have been getting bsods or freezing screen on my new helios 300 can plz somebody tell how to solve this i have refreshed my pc aswell buy still the issue is there
I got the laptop on 12dec,so plz immediate support is needed

Best Answer

  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Answer ✓
    You said its freezing while benchmarking. Does it occur at any other time? Benchmarking is unimportant, and only gives results in varying conditions.

    The crash is likely due to a graphics driver issue, as my laptop has done the same thing when benchmarking. Try updating your Intel/NVIDIA drivers, as well as updating the BIOS to the latest edition.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss

Answers

  • Skelomorph
    Skelomorph ACE Posts: 463 Pioneer
    Answer ✓
    You said its freezing while benchmarking. Does it occur at any other time? Benchmarking is unimportant, and only gives results in varying conditions.

    The crash is likely due to a graphics driver issue, as my laptop has done the same thing when benchmarking. Try updating your Intel/NVIDIA drivers, as well as updating the BIOS to the latest edition.

    Skelo
    Please quote me so I get a notification of your reply!
    If I helped you, like my post and/or select my post as 'Solved'.
    Please put your laptop model in your signature so we can know what device you have.

    Product: Acer Predator Helios 300
    Model: G3-571
    "Don't cry because its over, smile because it happened."
    - Dr. Seuss