Any USB mouse will just click nonstop forever... what the heck?

GoStumpy

Brand new Acer Spin 5, bought for my wife for Christmas, and so far it's been a headache.

The touchpad doesn't click.. at all.  I've got it to work once or twice but it just stops working any time quickly after that... and pressing so hard on the bottom corner to select something feels like you're going to break it.  I want to tap to open something, I have it selected in the control panel, but it doesn't work.  When I selected the sensitivity to highly sensitive, it worked!!  For a minute.  Then it doesn't work.
Right from the get-go, even in the beginning stages when we were setting up the accouont name etc, it wouldn't click the buttons... I had to tab and enter. 

Is it broken?

Oh, and to solve this, we went out and bought a USB mouse.  I plug that in, let the drivers install, and it just constantly clicks, won't stop, forever clicking... I tried another usb mouse, same problem.

Is this laptop a dud?  I just spent a thousand dollars on a laptop that appears to be broken...

brummyfan2

Hi,
Could you please post the model of your laptop, remove the USB mouse, go to Acer support site and download the Touchpad driver, extract it and save it in Desktop, go to BIOS settings, go to Main tab and switch Touchpad to Basic mode, save and exit.
Install the Touchpad driver saved in Desktop, then go back to BIOS and switch Touchpad mode to Advanced.
To find out the make of your Touchpad, go to device manager, expand Mice and other pointing devices ,highlight and right click HID Compliant Touchpad, go to Properties, go to Details tab, select Hardware IDs in the dropdown menu, if you see SYNA you need Synaptics driver, if it's Elan, you need Elantech driver.